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FAQ

Everything you need to know about Mother City Chai

Frequently Asked Questions

Find answers to common questions about our Rooibos Sticky Chai

Mother City Chai is a three-generation recipe of Rooibos Sticky Chai, hand-blended in Melbourne with premium rooibos tea, freshly milled spices, and raw honey.

Rooibos is naturally rich in antioxidants, minerals, and polyphenols that support calm, digestion, and overall wellness. The spices — like ginger, cinnamon, and cardamom — are known for their soothing and anti-inflammatory properties.

Yes! Rooibos is naturally caffeine-free, making Mother City Chai perfect for any time of day or night — even before bed.

Our original blend contains raw honey, which may not suit strict vegan diets. However, it's completely plant-based and dairy-free. A fully vegan option is coming soon.

Yes, Mother City Chai is 100% gluten-free and made with all-natural ingredients — no additives or preservatives.

Based on a 5g serving per cup: a 175g bag makes ~35 cups, a 250g bag makes ~50 cups, and a 500g bag makes ~100 cups.

Our sticky chai recipe is a three-generation treasure, born in Gujarat, India, refined in Cape Town, South Africa, and now handcrafted with love in Melbourne, Australia.

Every batch is hand-blended in small quantities using freshly milled spices, premium rooibos, and raw honey. We never use artificial flavours, preservatives, or additives.

The raw honey naturally caramelizes when heated, creating a rich, sticky texture that clings to your spoon and makes every sip indulgent.

Add Mother City Chai to 150ml water, bring to a gentle boil, add 100ml milk of your choice, stir until the first roll of boiling, then strain and serve. See full brewing guide.

Absolutely! Brew as normal with a little less water, then pour over ice. It's delicious iced with oat milk or coconut milk.

Our chai works beautifully with any milk — dairy, oat, almond, soy, or coconut. Oat milk is especially popular for its creamy texture.

Store in a cool, dry place in an airtight container. Keep away from direct sunlight to preserve the spices' aromatic oils.

Mother City Chai has a shelf life of 12 months from the date of production when stored correctly in a cool, dry place.

Rooibos is caffeine-free and generally considered safe, but we always recommend consulting your healthcare provider during pregnancy or breastfeeding.

Yes, our chai is caffeine-free and all-natural. Many families enjoy it as a gentle, warming drink for children. Adjust the strength to taste.

Yes! We ship across Australia and internationally. Free shipping is available on orders over $50 AUD within Australia.

Australian orders typically arrive in 3-5 business days. International shipping varies by destination — usually 7-14 business days.

We want you to love your chai! If you're not satisfied, contact us within 30 days and we'll work with you to make it right.

Yes! We work with cafes, restaurants, and retailers. Visit our wholesale page to learn more and apply.

Premium rooibos tea, raw honey, green cardamom, cinnamon, clove, nutmeg, ginger, white pepper, and black pepper. Nine powerful ingredients, nothing more. Learn more.

Mother City Chai is free from nuts, dairy, gluten, and soy. It is produced in a facility that may handle these allergens. Always check the packaging for the latest info.

Yes! Add 7g of chai into a milk jug, steep in 85ml hot water at ~90°C for 1 minute, add 200-250ml milk, then steam and strain. See barista brew guide.

You can reach us via our contact page, by email, or through our social media channels. We'd love to hear from you!

Still have questions?

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